Funtopia Carrum Downs

“This indoor play centre ticks so many boxes. It’s a great day out for kids of all ages, the fun options are endless. The entrance fee is very reasonable for the huge floor space of slides, climbing structures, rock climbing, bumper cars and much more. The food options won’t disappoint, believe me when I say it’s next level options for a kids den! Bring socks or buy at entry, they are a must. The toddlers area is also a bonus for the young kiddos. To be honest, the stand out lady who has been on duty every visit is actually one of the managers Aleisha. She would have to be the hardest worker I’ve seen, she rushes food to your table, cleans, works the birthday parties and fills your drink bottle with a delightful smile. It’s clean and the bathrooms are equipped for baby change. Parking is easy and free out the front. Fun guaranteed here!”

“Got there early and the place was ideal for our 3 year old who can get a bit intimidated when bigger kids are fanging around the playground. The place is much bigger than any of the other play centres in the area and it's frankly incredible! Food is a bit pricey but the Parma was quality and a big serve. The place was frantic when we left just before 1pm, recommend spending a morning there rather than a midday or afternoon.”

“We recently had our daughter's birthday party there and overall the kids had an awesome time and the food is great. The only reason I'm not giving it 4 or 5 stars is because I had a terrible experience organising the party and communicating with the different managers after the initial booking and before the actual party. Things would be discussed over the phone and then I would later get told that 'the call log notes say something else' and there would be additional charges (e.g. I had requested and booked a double room to accommodate the large number of adults in addition to the kids but this was not allocated to us when I checked in the week before the party and was told we would only get the double room if we had 19 kids or it would be an additional $200) . I then discussed over the phone and agreed to pay the extra $200 for double room if we could have it for an extra hour (which was no real issue to the venue because ours was an afternoon party with no other bookings after us) - this was agreed over the phone and I requested confirmation via email (to avoid the previous miscommunication issues I had) however when we arrived on the day of the party, I was told it would be $200 for the extra hour PLUS $200 for the double room (on top of spending $525 on the party package for 13 kids plus $400 on food) which seemed absurd after I had clearly had the discussion over phone that I'd be paying the additional $200 for extra hour AND double room and requested email confirmation. Also when we arrived on the day of party, I discovered that they had also entered our food order incorrectly for two of the items and the room was not available to us even 5mins(!) before the time of the party because they were running late and still preparing the room for us. In the end, the boss waived one of the extra $200 add-ons (so we were charged what was agreed on the phone) and the service during the party itself was good. Overall, the communication and customer service for the booking process could be a lot better but we were content that the kids had a blast atleast.”